How to Book NEMT in Miami-Dade and Broward County

Missing a doctor's appointment because of transportation is more common than most people think. For patients without a car, those recovering from surgery, or seniors who can no longer drive, getting to a medical facility is a real challenge. Non-emergency medical transportation (NEMT) exists to solve that problem.

If you're in Miami-Dade or Broward County, here's exactly how to book a ride — and what to expect when you do.

What Is Non-Emergency Medical Transportation?

Non-emergency medical transportation is a scheduled ride service for people who need help getting to medical appointments. Unlike ambulances, NEMT vehicles are not for emergencies. They serve patients who are medically stable but need extra support — such as wheelchair users, dialysis patients, or seniors with limited mobility.

NEMT is used for:

• Routine doctor visits and specialist appointments
• Dialysis treatments (often 3x per week)
• Physical therapy and rehabilitation sessions
• Mental health appointments
• Discharge transportation after a hospital stay

Step 1: Confirm Your Eligibility

Many Medicaid patients in Florida qualify for NEMT at no cost. If you're enrolled in a Florida Medicaid plan — such as Humana, Molina, or Simply Healthcare — call your plan's member services line to confirm you have transportation benefits.

If you're paying out of pocket or using private insurance, you can still book NEMT. Pricing is typically per trip and varies based on distance and vehicle type.

Step 2: Gather the Information You'll Need

Before you call or book online, have this ready:

• Your name and date of birth
• Your Medicaid ID or insurance information (if applicable)
• Pickup address and destination address
• Appointment date and time
• Any mobility needs (wheelchair, stretcher, oxygen, etc.)

Step 3: Book Your Ride in Advance

NEMT is not an on-demand service. Most providers — including ATC Medical Transport — require at least 24–48 hours' notice. For recurring trips like dialysis, you can set up a standing schedule so you don't have to call before every appointment.

To book with ATC Medical Transport in Miami-Dade or Broward County, call us directly or submit a ride request through our website. Our dispatch team confirms your pickup window and sends a reminder before your trip.

Step 4: Prepare for Pickup Day

On the day of your appointment:

• Be ready 15 minutes before your scheduled pickup window
• Have your ID and any documents your provider may need
• Let us know in advance if you require extra boarding time or assistance

Our drivers are trained to assist passengers with mobility limitations. You don't need to manage boarding alone.

Step 5: Return Trip Coordination

Let your driver know if you need a return trip. ATC Medical Transport coordinates return pickups so you're not waiting outside the clinic for hours. For predictable appointments, we can schedule the return trip at the same time as your outbound ride.

Why Local Experience Matters

South Florida traffic is unpredictable. I-95 and the Palmetto Expressway don't care about your 10 a.m. appointment. A provider who knows Miami-Dade and Broward County — the routes, the hospital layouts, the peak hours — is going to get you there more reliably than a national dispatch service routing you through a call center in another state.

ATC Medical Transport operates locally. Our drivers know the difference between getting to Jackson Memorial versus Baptist Health South Florida, and they plan accordingly.

Book Your Ride Today

If you or a family member needs reliable medical transportation in Miami-Dade or Broward County, ATC Medical Transport is ready to help. Call us to schedule your first trip or set up recurring transportation for ongoing treatment.